Delete Your Elevator Account

Last updated: July 2026

Option 1: Delete your account in the app

1. Open the Elevator app.
2. Sign in to your account.
3. Go to your Profile or account settings.
4. Select Delete account.
5. Follow the confirmation steps.

Option 2: Request deletion by email

If you cannot access the app or cannot sign in, email [email protected]. Please send the request from the email address linked to your Elevator account so we can verify ownership.

What data is deleted

When your account is deleted, we delete or anonymise personal information associated with your account where reasonably possible, including account profile information, personal contact details, profile photos, and other account data.

Data we may need to retain

Some information may be retained where required for legal, regulatory, fraud prevention, payment processing, teacher payout, dispute resolution, tax, accounting, security, safety, or record-keeping purposes. For example, we may need to retain limited booking, transaction, payout, refund, cancellation, no-show, dispute, or support records.

Processing time

We will process deletion requests within a reasonable period after receiving and verifying the request. Some data may remain in backups for a limited time before being deleted according to normal backup cycles.